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Your Mercy Health Partners Experience
We are dedicated to providing you with the best possible patient care, and strive for excellence in every area of our hospital. So we welcome all of your feedback –– about what we’re doing right and what we could do better.
You can contact us before, during or after your visit. Your comments help us improve our services — that’s why we value it so much. So please, take a moment to complete the form below regarding your visit:
Compliments - Email Mary Carlson at carlsmal@trinity-health.org. We want to hear about your experience at Mercy Health Partners. Please include your first and last names with your email in the event that we need to follow up with you.
Complaints - Email Mary Carlson at carlsmal@trinity-health.org. We also want to know about concerns you may have with your stay or visit. Our goal is to resolve your concerns promptly so please feel free to share concerns directly with our associates or the department manager.
Concerns may also be expressed by filing a verbal complaint/grievance with our Service Excellence Department at 231-672-4911 or by sending the complaint to:
Mercy Health Partners Service Excellence
1500 E. Sherman Boulevard
Muskegon, MI 49443
A complaint/grievance may also be made by submitting it to:
Bureau of Health Systems
Joint Commission on Accreditation of Healthcare Organizations
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Email: complaint@jcaho.org
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Toll-free number: 800-994-6610
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Fax: Office of Quality Monitoring 630-792-5636
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Written complaints:
American Osteopathic Association: Healthcare Facilities Accreditation Program
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