Mercy Health Partners (General-Mercy Muskegon)
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Emergency & Urgent Care

When unexpected things happen, you need immediate, convenient care. We offer both 24/7 emergency and trauma services, as well as urgent care.

Twenty-four hours a day, seven days a week, 365 days per year — our experts are here for you and your family.

We have specialists on call at all times to assist with more serious emergencies, and emergency medical service transportation is always available by calling 911.

ER vs. Urgent Care?

There are differences when it comes to choosing Urgent Care or Emergency Care for your immediate health care needs. Knowing them can save you time and money and ensure that you are receiving the right level of care.

When Should You Use Urgent Care?

Urgent Care centers are designed to handle a variety of conditions, illnesses, and injuries that need to be treated right away but are not life-threatening. Urgent Care is a good place to receive care after hours, holidays or when your Primary Care provider isn't available. Urgent Care physicians will treat the problem then recommend follow-up with your Primary Care doctor or nurse.

Go to Urgent Care for:

  • Back strains
  • Bladder infections
  • Bug bites or small animal bites
  • Coughs, congestion and sinus problems
  • Ear infections
  • Mild fevers
  • Minor burns
  • Nausea and/or vomiting
  • Pink eye or other minor eye problems
  • Rashes
  • Sprains or minor injuries
  • Throat pain

When Should You Go to an Emergency Room (ER)?

Emergency Care is meant for serious medical conditions where delaying care could cause permanent harm or even death. If you or a family member encounters something like that, it's important to seek immediate care at an Emergency Room (ER) or by calling 911. Emergency responders are trained to react quickly and transport you to the facility that best meets your needs.

Visit an ER for:

  • Attempted suicide
  • Broken bones
  • Chest pain
  • Children under three months who need immediate care
  • Difficulty breathing
  • Extreme pain, especially if the cause is unknown
  • Loss of consciousness
  • Severe burns
  • Severe head pain or injury, including loss of vision
  • Suspected drug overdose
  • Suspected poisoning
  • Uncontrolled breathing

Emergency Warning Signs for Children

Emergency warning signs for children are different than those for adults. See a physician immediately if these symptoms occur:

  • Breathing trouble
  • Severe or ongoing vomiting
  • Bloody stools or diarrhea
  • Bleeding that doesn't stop after five minutes of direct pressure
  • Extreme sleepiness or fussiness, dizziness, confusion or other changes
  • Chest or stomach pain or pressure
  • A stiff neck with a fever or headache
  • Fever above 102 degrees that does not respond to Tylenol®
  • Seizure-type activity

When to Call 911

It's better to be safe than sorry. If you are in doubt, please call 911. Do not drive if you are having severe chest pain or severe bleeding, if feel like you might faint or if your vision is impaired.

For certain medical emergencies, such as a heart attack or stroke, taking an ambulance is safer because Paramedics can deliver life-saving care on the way to the hospital.

You should call an ambulance when:

  • You need care right away.
  • You have severe bleeding or blood loss.
  • You are having difficulty breathing.
  • You may have injured your neck or spinal cord.
  • You have severe chest pain.

When not to call an ambulance:

  • When you are awake, breathing without difficulty, and do not seem to be getting worse very quickly.
  • When it is not an emergency.