Mercy Health Partners (General-Mercy Muskegon)
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Lakeshore

Mercy Health Lakeshore Campus Patient Information

Registration

Our registration staff is dedicated to ensuring that your correct demographic and insurance information is obtained as quickly and efficiently as possible. To assist them in preparing your registration, please bring the following information with you when you register:

  • Insurance card (Lakeshore Accepts Most Insurances)
  • Driver's license or photo identification card
  • Physician's order, if your doctor gave you one

Authorization for Medical Treatment of Minors

Patients under the age of 18 must be accompanied by an adult or have written consent for treatment before treatment or testing can be performed. Exceptions to this are if a physician determines that the child needs immediate care and a delay could increase the risk to the child's life or health.

Visitor Information

An important part of a patient's recovery is knowing that they are not only cared for by hospital staff, but also knowing that they are cared about by family and friends. We welcome visitors to our hospital and ask that you please follow these simple guidelines.

Visiting hours are from 8 a.m. to 8 p.m., however you may be asked to step out of the room if the patient requires a treatment or procedure. We ask that you limit visitors to no more than 2 at a time so that our patients may continue to receive their proper care and do not become overly tired.

Flowers, Mail and Balloons are delivered to our patients as soon as possible after they arrive. Because of allergic reactions to latex, only balloons made of Mylar will be allowed in the hospital.

Smoking is not allowed in the hospital and only in designated areas outside of the hospital. Patients who smoke and are admitted should speak with their doctor about medications that will help control their cravings. Learn more about resources to help quit smoking.

Medical Records

The Medical Records Department maintains the content and confidentiality of the medical records of more than 100,000 patients. The medical record contains laboratory and radiology reports, emergency room visits, inpatient and surgical stays, and reports of all other procedures that are performed at Mercy Health Lakeshore Campus.

To ensure the confidentiality of your record, we require a signed authorization "Consent to Disclose Confidential Information" before a record can be released. At the time you pick up your requested copies, you will be asked to provide a driver's license or a photo ID. If you have authorized release of information to another person, they will need to show their driver's license or photo ID when they pick up your information. To allow time for processing we ask that you make your request 24 to 48 hours in advance. A fee may be charged for a copy of your medical record.

You may contact the department during business hours:
Monday through Friday from 7 a.m. to 4 p.m.
Voicemail is available 24 hours a day/7 days a week for your convenience.
Phone: 231-861-3011
Fax: 231-861-3013